Where/how is the chip installed?
In the engine bay. I can send you the instructions via email, if you are interested. (Just PM me.)
How many times can Customer Service be used to make a change? And how is that done - I assume it has to be removed from the car?
I am not aware of any limit. I think at some point you will reach a setting where you can't improve it anymore. If you have the app, your chip is connected with our backend. You have to contact us and tell us your order information. We adapt the settings in the backend. You click "update" on the app and download it on your phone. Then you must connect your phone to the RaceChip as usual. The chip must NOT be removed from the car
There are no changes required to the stock 2018 Kia Stinger (spark plugs, etc.)?
The product is developed for the car in stock condition.
Can the app change the setting while the chip is installed?
Yes.
Does the app supply any real-time gauge-type display of things such as boost, fuel trims, etc.?
No
Will there be "settings" for cars with intake/exhaust upgrades or will these always be custom?
Currently such settings will be custom. I think often you don't even need to change the settings. We will test the RaceChip in combination with an exhaust upgrade and then decide whether we should develop and provide such setting as a standard. However, for now, the answer is no.
Will custom changes be using any logging for optimizing the custom setting?
No. Such logging without logging many more information (e.g. via the OBD port) would not help much. If it is really necessary, we have a tool for that (some selected resellers also have it). However, it is usually not necessary. If you change too much (bigger turbocharger) it might make anyway more sense to directly change the data in the ecu.
THANK YOU!
Thank you for your questions!